Many of us who work for ECDC- ACC have some connection with the challenges that newcomers, refugees and immigrants face as they reestablish their lives. It’s what drives us to make the extra effort in achieving our mission of providing hope for their future, and helping them become self-sufficient, productive members of their communities.
We are currently looking for individuals for the following positions:
TO APPLY: Submit a cover letter and resume via email to hr@ecdcus.org.
Position Title: Employment Programs Manager
Department/Division: Workforce Development
Reports to: Senior Programs Manager
Status: Full-Time/Exempt
Location: Silver Spring, MD
Positions Available: 1
Job Summary: The Economic Empowerment Programs Manager provides program leadership and accountability through intensive staff management, training and evaluation; ensuring efficient service provision; coordinating and resolving program challenges with other agency managers. Position will manage employment programs including: Matching Grant (MG), Refugee Transitional Cash Assistance (RTCA) and Refugee Social Service Employment Program (RSS). Position will directly supervise staff, providing department procedures and policies, guidance, training, accountability for performance and day-to-day scheduling. Position will work to expand and diversify the Employment Department’s employer bank, leading efforts to engage new businesses and build connections with workforce development partners. Position will work with ACC’s Management team to create supportive and complementary programming to assist refugees as they integrate in to the local community. Position will actively meet with and coordinate across departments to ensure streamlined and efficient service provision.
Key Responsibilities
1) Program Management
- Review client referrals for employment programs, conduct assessments for employment program eligibility and assign cases to Employment Specialists.
- Track monthly enrollment and placement for MG, RTCA and RSS programs according to program goals, as well as track clients enrolled in TCA.
- Oversee the scheduling of pre-employment services, including job readiness, resume and mock interview workshops.
- Ensure documentation and follow-up of all employment placements, as well as 90 days’ job retention and 120 and 180 days’ self-sufficiency statuses.
- Conduct meetings with community members according to the Grievance Policy and provide follow-up.
- Provide back-up support for other management-level staff.
2) Program Financial Management
- Track, review and authorize MG, RTCA and RSS expense fund requests and program expenditures.
- Ensure that disbursement and documentation of MG, RTCA and RSS payments follows program
3) Business Engagement Strategy
- Lead development of a business engagement strategy aligning the refugee employment program with employer partner needs.
- Lead Employment Team outreach strategy (with direct collaboration and oversight from SIPM) in order to diversify employer partner database to accommodate range of clients’ education, work experience and skills.
- Conduct prospecting for and needs analyses with potential new employer partners, and build relationships with other entities such as job centers, community colleges and local DSS offices.
- Assign and monitor employer outreach activities of program staff.
- Maintain regular communication with existing employer contacts.
- Respond to all contacts from potential employers in a timely and professional manner.
- Maintain employer database for program staffs’ reference and use.
- Research and build connections to local job training and apprenticeship programs.
- Serve on the Skilled Immigrants Taskforce in Maryland with MORA and the Maryland DLLR.
4) Program Staff Management
- Direct management, guidance and coaching of all Employment Specialists and Employment Interns.
- Coordinate or provide coverage for staff during their absence to avoid a vacuum in service delivery.
- Collaborate with SIPM to hire or terminate staff members and address personnel concerns.
- Coordinate and lead weekly Employment Team Meeting.
- Attend biweekly Silver Spring office meeting and provide employment program updates.
- Attend monthly management meeting and provide program updates.
- Attend quarterly all-ACC Staff meeting.
- Consult with direct service staff on case management strategies for complex cases.
5) Program Monitoring, Evaluation and Reporting
- Review MG, RTCA and RSS case files and online databases to ensure service provision and documentation quality and compliance, with direct support of Senior Integration Programs Manager.
- Track and ensure that all MG, RTCA and RSS goals are met on monthly, semi-annual and annual basis.
- Provide enrollment, placement and financial information to SIPM for inclusion on monthly, semi-annual and annual reports, including individual MG client in-kind donation and volunteer services information.
6) Program Development
- Serve as member of the management team, helping to create and maintain a values-based, high performing culture with efficient and high quality services.
- Help create and monitor evaluation methods and procedures for the employment programs.
7) Office Management
- Respond to emails and phone calls within 24 business hours.
- Other duties as assigned.
- Supervision Exercised. This position will have supervision responsibilities, including helping with interviewing and training employees, volunteers and interns; planning, assigning, and directing work; addressing complaints; and resolving problems.
Education, Experience, Knowledge, Skills and Abilities
- Commitment to ECDC/ACC’s mission.
- Master’s degree in nonprofit management, Management, Social work or International Studies preferred;
- may substitute appropriate professional experience.
- Three to four (3-4) years progressive work experience with social programs/direct service delivery to
- clients in a cross-cultural environment. Experience with a community-based organization preferred.
- Minimum one (1) year management experience in staff management, program development, financial
- management, monitoring, marketing, fundraising, evaluation, and advocacy experience.
- Experience with local, state and federal advocacy efforts, preferred.
- Experience organizing large-scale events, writing grants, and conducting other fundraising efforts.
- Coalition-building skills and ability to communicate and work effectively with a variety of stakeholders.
- Demonstrated ability to develop and nurture teams.
- Excellent and effective written and verbal communication skills.
- Successful proposal writing experience.
- Proven people management and leadership skills.
- Proven ability to manage multiple programs simultaneously.
- Accuracy and attention to detail in written work.
- Demonstrated computer skills; ability to use Microsoft Office and Google Applications, required.
- Experience working with refugees or other diverse populations.
- Excellent interpersonal skills; ability to work successfully with integrity in a cross-cultural environment and with limited English speaking clients.
- Ability to set priorities, manage time, and meet deadlines effectively; and to be flexible and work well under pressure in a fast-paced team environment.
- Background check and clean DMV record.
- Proof of eligibility to work in the United States.
Licenses/Certifications: Must have a driver’s license and good driving record.
Physical Demands
- Moderate physical activity, which includes standing, sitting, lifting and/or walking.
- Ability to see within normal parameters.
- Ability to hear within normal parameters.
- Requires local travel to meetings.
- Ability to maintain emotional control under stress.
Environmental Factors: Work is primarily indoors in a climate-controlled building.
Contact with Others: Position involves regular contact with resettlement network affiliates; local, state, and federal
government agency employees, private sector organizations, ECDC/ACC staff and community members.
Other Information:All employees are expected to comply with ECDC’s employment policies while carrying out their work. The range of responsibilities outlined above may change from time to time to reflect the changing needs
of the organization.
Confidentiality:All employees are required to work in a confidential manner in all aspects of their work.
Proof of Eligibility to Work in the United States: All employees must submit proof of identity and their legal authorization to work in the United States. (If a prospective employee fails to submit this proof of work authorization, federal law prohibits ECDC from hiring the person.)
Position: Employment Specialist
Reports to: Employment Program Manager
Status: Full-Time/Exempt
Location: Silver Spring, MD
Positions Available: 1
Job Summary: This position is responsible for assisting RP/APA, refugee and asylee clients with seeking, obtaining, and maintaining employment, thereby attaining self-sufficiency. Other duties include preparing progress reports, and tracking financial expenditures and statistical data.
Key Responsibilities
1) Job Development
-Assess new clients’ employment and education by completing Employability Plans during weekly intakes.
-Conduct job search and complete job applications on behalf of Employability Service program participants.
-Facilitate all employment efforts with these participants: interviews, drug
tests/physicals, employment paperwork, employment verifications, challenges in
the workplace, etc.
-Work intensively with clients to improve employability through small-group
orientation and training sessions, including job interview preparation and job skills development, among other topics.
-Design schedules for trainings based on client language requirements. Job readiness and resume building workshops will be implemented on a regular basis and interview preparation classes will be provided when coordinating group interviews for open hiring.
-Develop and maintain a job data bank.
-Identify and provide clients with information on recertification, no- to low-cost
training programs, volunteer opportunities, and other resources if appropriate.
2) Outreach
-Conduct outreach to businesses in the Great Washington area on a regular basis.
-Maintain regular communication with employers.
-Respond to all contacts from potential employers in a timely and professional manner.
-Coordinate job application, interview and orientation processes.
3) Program Compliance
-Follow-up with employers after applications are submitted.
-Assist with transportation to, and interpretation of, interviews.
-Conduct employment follow-up within 3 days, as well as up until and after 90 days with both employers and clients.
-Acquire pay stubs and employment verifications in order to properly document
employment retention.
-Close case based on program guideline.
4) Report and filing
-Submit cash and rental assistance fund request.
-Document and distribute checks to clients.
-Maintain the integrity of clients financial records.
-Submit progress reports, including monthly and quarterly reports indicating any updates in the employment statuses of the active caseload.
-Maintain regular case notes in case files for all services provided.
-File required documents in case files in accordance with program requirements.
-Attend all relevant meetings (Case Management, Employment, All-Staff meetings).
-Follow team procedures for document management and coordination of team efforts.
-Other duties as requested by supervisor.
Education, Experience, Knowledge, Skills and Abilities
-Bachelor’s Degree in relevant field, may substitute equivalent experience.
-Prior job development or employment services experience required.
-Knowledge of resettlement program a plus.
-Strong organizational skills and ability to multitask effectively.
-Experience working with refugees or other diverse populations.
-Excellent written and verbal communication skills.
-Demonstrated proficiency in Microsoft Office Suite required.
-Ability to manage heavy workload and maintain required deadlines.
-Ability to relate professionally to, and collaborate with, diverse individuals in a
multicultural environment.
-Ability to work evening and weekend hours occasionally.
-Multilingual a plus.
-Background check and clean DMV record.
-Current driver’s license.
-Access to own transportation.
Physical Demands
• Moderate physical activity, which includes standing, sitting, lifting and carrying furniture and suitcases, and walking.
• Ability to see and hear within normal parameters.
• Requires local travel pick-up clients at the airport and take them to their home and to a variety of appointments; and to attend meetings locally.
• Ability to maintain emotional control under stress.
Environmental Factors: Work is primarily indoors in a climate-controlled building and for period of time outdoors.
Contact with Others: Position involves daily verbal and written contact with employers, clients, local social service agencies, and ECDC staff.
Performance Criteria: Related to job responsibilities, core competencies, and performance goals developed with supervisor and set annually.
Other Information: All employees are expected to comply with ECDC’s employment policies while carrying out their work. The range of responsibilities outlined above may change from time to
time to reflect the changing needs of the organization.
Confidentiality: All employees are required to work in a confidential manner in all aspects of their
work.
Proof of Eligibility to Work in the United States: All employees must submit proof of identity and their legal authorization to work in the United States. (If a prospective employee fails to submit this proof of work authorization, federal law prohibits ECDC from hiring the person.)
BENEFITS. ECDC offers an excellent benefits package including health, dental, life, and disability insurance, paid holidays, vacations, sick days, and a generous retirement plan.
Position Title: Intensive Case Management Program CW for Ukrainian Humanitarian Parolees
Reports to: Integration Program Manager
Status: Full-Time/Exempt
Location: Silver Spring, MD
Positions Available: 1
Job Summary: This position’s focus is the provision of intensive case management services to eligible Ukrainian Humanitarian Parolee clients. The intensive case management CW will help newcomers integrate quickly and easily within the host community. The intensive case management CW will help clients learn how to access services in order to achieve economic and personal self-sufficiency.
Key Responsibilities:
Oversee case management for incoming community member in order to provide systematic, coordinated, and timely service delivery that address community member needs holistically and contributes to cultural adjustment and self-sufficiency, including:
- Follow established eligibility criteria; identifying needs; developing service plans; providing
- general and mental health counseling referrals and other assistance; tracking clients
- progress and conducting case closures; and assessing program effectiveness.
- Make appropriate referrals to social service agencies, community resources and other organizations according to program guidelines such as Food Stamp, filing for disability and age-related SSI, Medicaid and specialty housing, ESLand other training programs.
- Provide transportation assistance to and mediation at doctor’s appointments and emergency room visits.
- Helping clients with medical paperwork management and record keeping.
- Train participants on navigating the healthcare system on their own including making appointments and communicating pertinent information to physicians.
- Resolving eviction notices with landlords; connecting participants with community emergency rental assistance.
- Assist other agency staff in targeting clients with acute barriers to be matched with volunteers for extra adjustment support.
- Utilize a collaborative strategy with outside partners and organizations to address clients’ needs for intensive services such as mental health, developmental and physical disability services.
- confer with medical service providers on ways to tailor their services, information, classes, routine procedures, and systems to be more usable and beneficial to clients.
- Provide one-on-one and group socio-cultural orientation and crisis intervention on such topics as maintaining a safe, clean home; health; shopping; budgeting, and other relevant topics.
- Provide (access to) interpretation and translation services in refugee languages.
- Document each community member’s case through agency forms and case notes, indicating all contacts made with and on behalf of community members, in order to provide internal and external evaluations of program accomplishments.
- Conduct home visits and provide assessment of client’s current living situation.
- Document more usable and beneficial to clients findings in client’s case files.
- Perform other tasks as assigned by supervisor
Education, Experience, Knowledge, Skills and Abilities
- Bachelor’s degree (B.A.) in social work, international development, or related field; or one to two years of related training and experience.
- Fluency in Ukrainian preferred.
- Self-directed, motivated, and able to handle multiple projects simultaneously.
- Knowledge of public benefits system in Virginia: TANF, Medicaid, Food stamps, SSI, and subsidized housing.
- Previous experience interacting with refugees and general knowledge of resettlement practices in the U.S.
- Strong written communication skills, ability to write reports and to make presentations.
- Highly organized, detail-orientated and extensive documentation skills required.
- Cross cultural sensitivity and knowledge with the ability and desire to work with people of other cultures.
- Maintains punctuality for work, appointments and report dates.
- Must work well in a team setting.
- Possess a valid driver’s license and access to own transportation
- Required computer skills: Word, Excel, Internet, Gmail, Outlook. Comfortable utilizing new programs and databases.
- Background check and clean driving record.
Licenses/Certifications: Must have a driver’s license and good driving record.
Physical Demands
- Moderate physical activity, which includes standing, sitting, lifting and/or walking.
- Ability to see within normal parameters.
- Ability to hear within normal parameters.
- Requires local travel to meetings.
- Ability to maintain emotional control under stress.
Environmental Factors: Work is primarily indoors in a climate-controlled building.
Contact with Others: Position involves regular contact with resettlement network affiliates; local, state, and federal government agency employees, private sector organizations, ECDC/ACC staff and community members.
Other Information: All employees are expected to comply with ECDC’s employment policies while carrying out their work. The range of responsibilities outlined above may change from time to time to reflect the changing needs of the organization.
Confidentiality: All employees are required to work in a confidential manner in all aspects of their work.
Proof of Eligibility to Work in the United States: All employees must submit proof of identity and their legal authorization to work in the United States. (If a prospective employee fails to submit this proof of work authorization, federal law prohibits ECDC from hiring the person.)
BENEFITS. ECDC offers an excellent benefits package including health, dental, life, and disability insurance, paid holidays, vacations, sick days, and a generous retirement plan.
TO APPLY. Submit: (1) a cover letter; (2) a résumé; (3) salary requirement via email to hr@ecdcus.org No telephone inquiries, please.
Position Title: RP Case Worker
Reports to: ACC DC Metro Resettlement Program Manager
Status: Full-Time/Exempt
Location: Silver Spring, MD
Job Summary – This position is responsible for providing effective resettlement and supportive services to refugee individuals and families resettling through the African Community Center.
Key Responsibilities:
Oversee case management for incoming community member in order to provide systematic, coordinated, and timely service delivery that address community member needs holistically and contributes cultural adjustment and self-sufficiency, including:
- Follow established eligibility criteria; identifying needs; developing service plans; providing general counseling, referrals and other assistance; tracking clients progress; and assessing program effectiveness.
- Document each client’s case through forms and case notes, indicating all contacts made with and on behalf of clients in order to provide internal and external evaluations of program accomplishments.
- Pick up new arrivals from this airport and transport clients to their apartments.
- Secure and furnish housing for new arrivals and perform purchasing of supply list items (food, cleaning supplies, toiletries, e) as necessary.
- Conduct home visits and provide assessment of client’s current living situat
Document findings in client’s case files.
- Make appropriate referrals to social service agencies, community resources and other organizations according to program guidelines.
- Provide transportation assistance to necessary medical appointments and show newcomers how to use the area’s public transportation syste
- Provide one-on-one and group socio-cultural orientation and crisis intervention on such topics as maintaining a safe, clean home; health; care of infants and children; shopping and budgeting; raising children in the United State school sy
- Provide (access to) interpretation and translation services in refugee language
- Assist with management of medical health needs for clients with escalated health concerns.
- Attend biweekly staffing meetings with supervisor and report on ongoing service delivery, outcomes and escalated issue
- Participate in the community-wide activities that promote ACC’s goa
- Perform other task as needed
Education, Experience, Knowledge, Skills and Abilities
- Bachelor’s degree (B.A.). in social work or related field; or one to two years of related training and experience; or other equivalent combination of education and demonstrated
experience.
- Fluency in foreign languages a
- Self-directed, motivated and able to handle multiple projects simultaneously.
- Knowledge of public benefits system in the DC metro area: TANF, PPP, Medicaid, Food stamps, SSI, and subsidized housing progra
- General knowledge of resettlement practices in the S. including a working knowledge of United States immigration laws and regulations.
- Detail oriented, extensive documentation skills, organized and able to work in a multi-tasked environmen
- Skilled at crisis management, problem solving, decision-making and media
- Cross cultural sensitivity and knowledge with the ability and desire to work with people of other culture
- Maintains punctuality for work, appointments and report da
- Must work well in a team setting.
- Commitment to the mission, vision and values of
- Possess a valid driver’s license and access to own transportation
- Required computer skills: Word, Excel, Internet, Gmail, Outlook. Comfortable in utilizing new programs and database
- Background check and clean DMV record.
Physical Demands
- Moderate physical activity, which includes standing, sitting, lifting and carrying furniture and suitcases, and walking.
- Ability to see and hear within normal parameters.
- Requires local travel pick-up clients at the airport and take them to their home and to a variety of appointments; and to attend meetings locally.
- Ability to maintain emotional control under stress.
Environmental Factors
Work is primarily indoors in a climate-controlled building and for period of time outdoors.
Contact with Others
Position involves daily verbal and written contact with employers, clients, local social service agencies, and ECDC staff.
Performance Criteria
Related to job responsibilities, core competencies, and performance goals developed with supervisor and set annually.
Other Information
All employees are expected to comply with ECDC’s employment policies while carrying out their work. The range of responsibilities outlined above may change from time to time to reflect the changing needs of the organization.
Confidentiality
All employees are required to work in a confidential manner in all aspects of their work.
Proof of Eligibility to Work in the United States
All employees must submit proof of identity and their legal authorization to work in the United States. (If a prospective employee fails to submit this proof of work authorization, federal law prohibits ECDC from hiring the person.
Position Title: Intensive Case Management Program CW
Reports to: Senior Program Manager
Status: Full-Time/Exempt
Location: Silver Spring, MD
Job Summary: This position’s focus is the provision of intensive case management services to eligible refugees, asylee afghan SIV, victims of trafficking, and secondary migrants. The intensive case management CW will help newcomers integrate quickly and easily within the host community. The intensive case management CW will help clients learn how to access services in order to achieve economic and personal self-sufficiency.
Key Responsibilities:
Oversee case management for incoming community member in order to provide systematic, coordinated, and timely service delivery that address community member needs holistically and contributes to cultural adjustment and self-sufficiency, including:
• Follow established eligibility criteria; identifying needs; developing service plans; providing
general and mental health counseling referrals and other assistance; tracking clients
progress and conducting case closures; and assessing program effectiveness.
• Make appropriate referrals to social service agencies, community resources and other organizations according to program guidelines such as Food Stamp, filing for disability and age-related SSI, Medicaid and specialty housing, ESLand other training programs.
• Provide transportation assistance to and mediation at doctor’s appointments and emergency room visits.
• Helping clients with medical paperwork management and record keeping.
• Train participants on navigating the healthcare system on their own including making appointments and communicating pertinent information to physicians.
• Resolving eviction notices with landlords; connecting participants with community emergency rental assistance.
• Assist other agency staff in targeting clients with acute barriers to be matched with volunteers for extra adjustment support.
• Utilize a collaborative strategy with outside partners and organizations to address clients’ needs for intensive services such as mental health, developmental and physical disability services.
• confer with medical service providers on ways to tailor their services, information, classes, routine procedures, and systems to be more usable and beneficial to clients.
• Provide one-on-one and group socio-cultural orientation and crisis intervention on such topics as maintaining a safe, clean home; health; shopping; budgeting, and other relevant topics.
• Provide (access to) interpretation and translation services in refugee languages.
• Document each community member’s case through agency forms and case notes, indicating all
contacts made with and on behalf of community members, in order to provide internal and external evaluations of program accomplishments.
• Conduct home visits and provide assessment of client’s current living situation. Document
• more usable and beneficial to clients.
• findings in client’s case files.
• Perform other tasks as assigned by supervisor
Education, Experience, Knowledge, Skills and Abilities
• Bachelor’s degree (B.A.) in social work, international development, or related field; or one to two years of related training and experience.
• Fluency in language spoken by refugee population preferred.
• Self-directed, motivated, and able to handle multiple projects simultaneously.
• Knowledge of public benefits system in Maryland: TCA, Medicaid, Food stamps, SSI, and subsidized housing.
• Previous experience interacting with refugees and general knowledge of resettlement practices in the U.S.
• Strong written communication skills, ability to write reports and to make presentations.
• Highly organized, detail-orientated and extensive documentation skills required.
• Cross cultural sensitivity and knowledge with the ability and desire to work with people of other cultures.
• Maintains punctuality for work, appointments and report dates.
• Must work well in a team setting.
• Possess a valid driver’s license and access to own transportation
• Required computer skills: Word, Excel, Internet, Gmail, Outlook. Comfortable utilizing new programs and databases.
• Background check and clean driving record.
Licenses/Certifications: Must have a driver’s license and good driving record.
Physical Demands
• Moderate physical activity, which includes standing, sitting, lifting and/or walking.
• Ability to see within normal parameters.
• Ability to hear within normal parameters.
• Requires local travel to meetings.
• Ability to maintain emotional control under stress.
Environmental Factors: Work is primarily indoors in a climate-controlled building.
Contact with Others: Position involves regular contact with resettlement network affiliates; local, state, and federal government agency employees, private sector organizations, ECDC/ACC staff and community members.
Other Information: All employees are expected to comply with ECDC’s employment policies while carrying out their work. The range of responsibilities outlined above may change from time to time to reflect the changing needs of the organization.
Confidentiality: All employees are required to work in a confidential manner in all aspects of their work.
Proof of Eligibility to Work in the United States: All employees must submit proof of identity and their legal authorization to work in the United States. (If a prospective employee fails to submit this proof of work authorization, federal law prohibits ECDC from hiring the person.)
BENEFITS. ECDC offers an excellent benefits package including health, dental, life, and disability insurance, paid holidays, vacations, sick days, and a generous retirement plan.
Cultural Orientation Coordinator
Reports to: Resettlement Program Manager
Status: Full-Time/Exempt
Location: Silver Spring, MD
|
Job Summary: The Cultural Orientation Coordinator will be responsible for coordinating and overseeing the Cultural Orientation program for recently-arrived refugees. The program is designed to support the successful resettlement of refugees by helping refugees understand the rights and responsibilities that they have in the U.S.; building the knowledge of refugee participants about their new communities; and ensuring that refugees have the knowledge, skills, and resources needed to achieve self-sufficiency. Cultural orientation is delivered in accordance with timelines and requirements of federal, state, and other funding sources.
|
Key Responsibilities:
- Teach cultural orientation curriculum to newly-arriving refugees. Topics will include: the role of the resettlement agency, the rights and responsibilities of refugee status, the importance of learning English and different supports available to help refugees learn English, public assistance benefits, an overview of U.S. laws, employment and strategies to obtain and retain employment, health and wellness, budgeting and personal finance, housing, hygiene, safety, cultural adjustment, education, and transportation. Many students will be limited English speakers.
- Assist in the development and ongoing modification of the cultural orientation curriculum to ensure it remains relevant to the changing needs of clients and any changes to the welcoming community.
- Manage relationships with key community partners to ensure that curriculum is accurate and relevant, and to ensure that the curriculum includes guest speakers and other experts. Partners include, but are not limited to, Immigration Legal Services staff, local police departments, school districts, and public transportation.
- Conduct pre- and post-program assessment with refugee participants. Share findings from the post-program assessment with each refugee’s team in a timely manner and track outcomes for reporting purposes.
- Respond to any requests for additional information about specific refugee clients from team members.
- Coordinate interpretation services for all cultural orientation sessions.
- Ensure compliance with federal, state, and local requirements to ensure that all such requirements are met by the cultural orientation program.
- Complete narrative reports and assist with proposal writing as needed.
- Participates in developing long-term planning and policies for the program.
- Keeps supervisors informed of trends, issues, and developments in providing services.
- Maintains case notes documenting all contact with clients and other parties involved with cases and adheres to strict confidentiality surrounding client information and records.
- Coordinates services with other key staff to assure comprehensive services for the refugee.
- Attends and participate in staff meetings and other meetings as requested.
- Abides by high quality of standards of case management and adheres to service delivery expectations of ECDC/ACC DC Metro and local state agencies.
- Performs other duties as assigned.
Education, Experience, Knowledge, Skills and Abilities
- Bachelor’s degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
- Adult education or teaching experience preferred.
- Cross cultural sensitivity and knowledge with the ability and desire to work with people of other cultures, some of whom will speak limited English.
- Ability to perform general mathematical functions and to explain to clients with limited English language abilities.
- Functional fluency in one or more foreign languages preferred.
- Broad knowledge of practices, principles, and methods employed in the resettlement of refugees, including a working knowledge and understanding of US Immigration laws and regulations.
- Written communication skills, ability to write reports and to make presentations.
- Detail-oriented, extensive documentation skills, organized and able to work in a multi-task environment.
- Skilled at crisis management, problem-solving, decision-making, negotiation, collaboration, and mediation.
- Attention to punctuality for work, appointments and report dates.
- Ability to self-start and work well in a team setting as well as individually.
- Computer skills in Word, Excel, and the use of email and other applications.
Coming soon!
TO APPLY: Submit a cover letter and resume via email to acc-hr@ecdcus.org.